This is with regarding the problem I am facing since last 7-8 months with my micromax mobile A092, IMEI No.-911637250298362. I bought this mobile on dated 29/07/2014 through snapdeal. Within 3-4 months after puchasing this mobile, heating and battary problem occured in this set. It start heating a lot, that I was not able to talk on phone. And battary was not charging normaly. It took much more time to be charged. First I ignore this problem due to shortage of my time but when this problem become a huge, I complain on 12th May’15 at Micromax service centre, Simran Electronics, Sanjay Place, Agra, with Reference No.-0562-2521962. They took my mobile and sent this set for rectification. After a long time, I got this moble on 9th June’15. But the problem remains the same. Battary was not charging in switched on-mode, it was charging only when I charge the mobile in switched-off mode. Heating problem was as it is. A new problem of speaker also arises, it start vibrating while talking or listening music. I again contacted to service centre on 10th June’15 for these 3 problems. They took 30 minutes for checking my mobile and said that problem is rectified. I bring back my mobile home, but I found the same problem in the set. I reached the service centre again on 12th June’15 with the same problem of heating, battary and vibration, but they refused to rectify these problems in my mobile. The heating problem can cause a major hazard at home with little children, so I will not use this phone anymore at my home.
Sir, I am fedup with this set. These are the manufacturing defects in this set, I did every thing to short out these problems.
I am requesting you to please do needful to replace this mobile as soon as possible so that I can use my handset very soon at normal.
I hope you will consider my problem at the best priority and rectify this very soon.
Note:- from 12-05-2015 to till date i many time visited to service center to rectify my mobile problem but still i didn’t get any response from your side and also from service center’s side. So it is to request you that take any action against my cell phone problem and do the needful on urgent bases.
Thanks and regards,
60/309/3, Bhajan Lal Market,
Ajit Nagar, Kheria Moad,