providing fake promo codes- Freecharge

Complaint Date:
Category: Online Shopping

Company Name:

FREECHARGE ACCOUNT- kumarsuman_hanuman@outlook.com
I received a mail by Freecharge on my registered account, promising me cashback of 25 on recharge/bill payment of 50 and above.
PROMO CODE- CS25
On 10 feb ’16, when I visited the Freecharge website, around 12 pm it said that BSNL recharge could not be done and services would resume by 12:40 pm. When at 12:45 pm, I tried to apply the code, a pop-up read that “I have exceeded maximum no. of attempts (to apply the promo code)”, though I was doing it very first time. When I tried again, after few minutes, a POP- Up reads that “ this promo code can’t be applied with debit/credit card”, though it was clearly mentioned in mail that payment will be accepted only via DEBIT/CREDIT card. ( screenshots are with me)
So, on 10 feb, I raised the complaint-Ticket # 3065477, and sent the screenshot in the mail. In reply, Freecharge sent me a mail that the issue has been escalated to concerned team. However, they did nothing for a long 4 days. I again sent Freecharge a mail,and a new ticket was raised. Ticket # 3088610.
On 15 feb, they sent me a reply(for ticket no 3065477), which was irrelevant from the problem faced by me. So, I sent them a mail again to look into the exact issue and provide solution. Again a new ticket #3098423 was raised.
On 16 Feb, I received a mail from FREECHARGE which read, “We are really sorry for the inconvenience caused

We would like to info you that since you are unable to use the above mentioned promocode, So please do the fresh recharge of Rs 50 by from the debit/credit card and no need to apply the code so once the recharge is successfully processed kindly get back to us we will process the manual cashback

So please feel free to write us for further clarifications

Happy FreeCharging,

Customer Success Team”

On 17 feb, I even received a phone call from Freecharge officials, their no-8032523681 at 6:15 pm, and they explained me the same thing. Also, the mail sent by them on 17 feb described same things, “We are really sorry for the inconvenience caused

As per the telecommunication we would like to inform you that please do the fresh recharge of Rs 50 by from the debit/credit card and no need to apply the code so once the recharge is successfully processed kindly get back to us we will process the manual cashback.

So please feel free to write us for further clarifications

Happy FreeCharging,

Customer Success Team”

On 18 feb, as per their advice, I successfully did a recharge of Rs. 50 , order id-FCVW160218321929493,
and sent Freecharge a mail, asking for manual recharge, and a new ticket # 3121980
was raised. In their reply ,forwarded on 18 feb, their word was completely opposite of what they promised, just a day before.
READ THIS: “Thank you for writing in!

We understand you’re concerned as you haven’t received a cash back on your recent transaction.

As per our records, we see that you have not opted for any promo code/ cash back against the transaction FCVW160218321929493. Hence, you are not eligible for cash back.

Please let us know if there is anything else we can help you with.

Happy FreeCharging,
Customer Success Team”.

On this, I again forwarded them a mail, describing them the situation and their mail and telephonic conversation, and as usual a new ticket was raise, this time Ticket # 3122693.

Three days have passed since then and FREECHARGE is playing ticket- ticket.

The following things I noticed in 11 days(10 feb- 21 feb):
1>Their servers can’t handle load, and gives irrelevant pop-up messages.
2>Freecharge officials don’t know to tackle the situation, and don’t want to reply.
3> They are illiterate enough to mail with solutions of problem, which actually wasn’t.
4>They think sending same mail twice makes them more customer centric.
5>They can escape their written words, with a great ease.
6>If Freecharge can’t provide cashback, then don’t give fake promo-code coupon ,and atleast revamp your servers to handle all this.
7> Freecharge likes to waste customer’s time in writing emails.
8>They don’t have a customer care no. , and what could be found, like +91-22-40363031, 022-28293100 are always busy.

I HAVE REALLY NEVER SEEN SUCH A WORSE ONLINE WEBSITE.
SHAME ON YOU, FREECHARGE.

providing fake promo codes- Freecharge
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