purchased led from shopclues which was

Complaint Date:
Category: TV and Video

We purchased a led from shop clues on 16-07-2015 as there was a huge discount but for a surprise that led was delivered by a taxi guy that to from Delhi without any proper packaging and when we opened it was broken and the serial no which proves that the product is genuine was scratched therefore we requested for exchange but after continuously following the dealer said m not well i cant come all that reasons he gave.
Therefore we requested for returning the product but since we are following them and they are not concern with are issues and they requested for the images of the product thus we have mailed them the images many times like 5 times but then also they need the images we are not understanding what to do
kindly help

purchased led from shopclues which was
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