Recently i purchased a headset from paytm.com through my colleague Mr.Gireesh Thampi.S. And now the device isn’t working properly. At the time of buying it had a warranty for one yr and so i contacted the firm for customer service, but there was no reply from them after June 17, which stated that they will give a refund. The account details in paytm is as given below
E-MAIL ID :firstname.lastname@example.org
Registered mobile number : 9496801459
The paytm ticket id is #109085147.
I hope it gets resolved soon. I had purchased the product on the pretext that it has got a warranty for one yr, but now they are saying htey will refund the amount. Is this the company policy? I hope it will be resolved soon.
Juan A J