redmi 2 issue

Complaint Date:
By:

Company Name:

sir,

I purchase a redmi 2 mobile 2 months back from flipkart and from 20-06-2015 it became dead. i went to service center. they tested and told first voltage problem and than motherboard problem. to rectify rs.4500 will expense. I surprised. How can i invest. So please provide a free solution to me.

thanks and regards
N.K.Jawaharlal
nkjawahar@gmail.com
9942269922

see the conversation i had with your employee

“MOHIT MAHESHWARI
Thank you for contacting MI. My name is Mohit and I will be your solution expert for the day. How may I assist you?
Me
ho
Me
I have purchase a REDMI 2 MOBILE using flipkart 2 months back. 4 days back it become dead condition. I thought charges problem. But after putting a long time no use. I am in Madurai. But the near service center is at Coimbatore (220km). I travelled on 20-06-15 saturday and reached their VINAYAGA AGENCY, (ref: Senthil).Complete Address

Vinayaka Communication
445A,KRS Towers, Behind Syndicate Bank, 7th Street Extension, Gandhipuram, Coimbatore – 641012 x
Hours of Operation: Monday to Saturday, 10:00-18:00
Service Center Phone Number: Tel No:0422-4374959, Mob No:9994084570

I gave to service it. They said wait an hour. I did. After that they called me and informed there was a voltage problem and hence it took another 2 hours. Ok I went back to my relation home and after 2 hours I reached there, shop was closed. I returned to my home towndown (madurai). On monday afternoon they called me and inform your board was vet and hence reached dead condition, You have to change the board it took cost rs.4500. I am so surprised, there is no chance for that.

I simply request them to give back it to my cousin. they did. Please explain me what can i do further. I believe flipkart will do a favor reply. Because my mind could not accept another 4500 for this phone (2 months old).
Me
please guide me
Vikalp Saxena
Thank you for contacting Mi. My name is Vikalp. I will be your solution expert for the day. How may I help you?
Me
see my problem
Me
I have purchase a REDMI 2 MOBILE using flipkart 2 months back. 4 days back it become dead condition. I thought charges problem. But after putting a long time no use. I am in Madurai. But the near service center is at Coimbatore (220km). I travelled on 20-06-15 saturday and reached their VINAYAGA AGENCY, (ref: Senthil).Complete Address

Vinayaka Communication
445A,KRS Towers, Behind Syndicate Bank, 7th Street Extension, Gandhipuram, Coimbatore – 641012 x
Hours of Operation: Monday to Saturday, 10:00-18:00
Service Center Phone Number: Tel No:0422-4374959, Mob No:9994084570

I gave to service it. They said wait an hour. I did. After that they called me and informed there was a voltage problem and hence it took another 2 hours. Ok I went back to my relation home and after 2 hours I reached there, shop was closed. I returned to my home towndown (madurai). On monday afternoon they called me and inform your board was vet and hence reached dead condition, You have to change the board it took cost rs.4500. I am so surprised, there is no chance for that.

I simply request them to give back it to my cousin. they did. Please explain me what can i do further. I believe flipkart will do a favor reply. Because my mind could not accept another 4500 for this phone (2 months old).
Me
what can i do next
Me
hi
Me
r u there
Vikalp Saxena
I apologize for the inconvenience caused to you.
Vikalp Saxena
I will surely provide you the details may I please know your good name and from where do you belong?
Me
nkjawahar@gmail.com
Me
jawaharlal from TamilNadu, Madurai, India
Vikalp Saxena
Thank you so much for the details Mr.Jawaharlal.
Me
ok shall i wait
Vikalp Saxena
Did you visit any other service center also?
Me
No
Me
purchased only 2 months back
Me
and first problem
Me
near me no service center
Me
to move from my place it took at least rs.800
Me
difficult
Me
hi
Vikalp Saxena
Sir as service center diagnose the issue they are the engineer overthere may be there is some issue which is major so would request you to please co ordinate with them they will repair your mobile and any kind of water damage and hardware damage is not coming under warranty.
Me
i clear my site no water damage
Me
but what is the meaning
Me
you are requested to invest rs.4500 one more time
Me
why do not you please give any return
Me
about the service
Me
i requested them but refused
Me
initially they said voltage problem, then said water problem and replace the board
Vikalp Saxena
Mr Jawaharlal would request you to please co ordinate with service center or if your are not satisfied you can visit our other service center please follow below link of service center available in India
http://www.mi.com/in/service/repair
Me
so you ask to me go here and there
Me
for solution
Me
what type of co ordinate i have to provide to service center
Me
simply invest once again
Me
Aready invested rs.7000 for this product
Vikalp Saxena
Would request you to please submit your device they will surely repair your device.
Me
no they simply saying invest rs.4500 for board again
Vikalp Saxena
Sir as there if liquid damage which is not coming under warranty and mother board which is very main part of device and sensitive also would request you to please coordinate.
Me
better shall i back that device to xiomi company
Me
and inform i am not satisfied
Me
or shall i return to flipkart
Me
because infocus2 same configuration is available for rs.5000
Me
but it will hurt me
Me
make me to do something against xiomi
Me
because my family has 4 mobile now
Me
hi
Me
hello
Me
r u there
Me
can u get a service copy from the agency to me

redmi 2 issue
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8 Responses to “redmi 2 issue”

  1. Vedant more

    Respected sir I purchased redmi 2 3mnths ago from flipkart n now my phone is dead I showed it to service center now its been approx 1mnths they are saying its motherboard prblm n they are just giving the excuses that my phone will be done in this week end BT last 1month I am listening the same thing what should I do now

    Reply
  2. B. Selvaganesan

    My Redmi2 mobile purchase 3 months before on flipkart. But today my phone is heat problem. My place in Madurai. Nearest service centre in Madurai. Please solve this problem. My contact no. 8144977769

    Reply
  3. arun kumar

    i buyed redmi 2s mobile 19/05/2015. mobile cost is Rs.6999
    and i have many more problems ……
    and i alredy complaint withb customer service ,but they are not response correctly ,what is this this is very irresponsibble moment ……………………………………………………….f***

    Reply
  4. suren

    sir, now i brought a xiaomi redmi note prime in amazon at 5 day ago, now my phone is under problem of speaker problem. my place in madurai. please give me a nearest service center in madurai and service my phone quickly. contact no : 9677779663

    Reply
  5. Arun Shekhawat

    I Buy Redimi 2 Prime from Amazon , 5 month back., and suddenly while using whats up , phone discharge. Problem with device so send phone to service center (Jaipur) to check issue as phone was under warranty. But its Extremely disappoint by service center, as they keep phone for 8 days and they pull some water on mother broad and tell that there water gone inside phone and they cannot repair or replace it. It shown very cleary they are cheating customer by doing such false activities.

    Cheated and gave false explanation of problem to avoid warranty service.Worst.. Service Support…now get why such companies sell such phones at cheap rates…cheated…should Avoid all such online selling companies

    email : arunshekhawat82@gmail.com

    Reply
  6. Arun Shekhawat

    Mi India (xiaomi) — Cheated and gave false explanation of problem to avoid warranty service.Worst.. Service Support….Now get why such companies sell such phones at cheap rates….Cheated….Should Avoid all such online selling companies.

    I Buy Redimi 2 Prime from Amazon on Nov-7-2015, and suddenly while using whats up , phone discharge. Problem with device so send phone to service center (Jaipur) to check issue as phone was under warranty. But it’s Extremely disappoint by service center, as they keep phone for 8 days and they pull some water on mother broad and tell that there water gone inside phone and they cannot repair or replace it. It shown very Cleary they are cheating customer by doing such false activities.

    Reply
  7. Amneet gill

    hi,
    mine is 5 months old cell phone, redmi prime 2. It got dead two days ago, not working, showed to number of repair centres. Now sent to service centre. if the cell phone cannot bera sprinkles of water then this phone is not worthy to buy. I had plans to buy 2 more for my family but now need to change my plan

    Reply
  8. Sundarapandian

    I purchased redmi 2 prime by amazon. Its about 20 days, the mobile goes dead within 2 hours i am looking for autherised service center in madurai. If i am going to face the problem un solved i would raise a complaint against manufacturer and file a case.

    Reply

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