Redmi 2 mobile heating and can be blast by overheating

Complaint Date:
By:

Company Name:

Dear Xiaomi customer care,

This is Royal Dsilva from Nashik Maharastra India 422007.

I have purchased one Redmi 2 mobile dated on 10th April 2015 from
flipcart.com.

The order no. is OD302549671846617100 dated 10th April 2015.( Invoice no.
#BLR_WFLD20150400323236)
The IMEI / Serial No. 866392023880754 / 866392923880747. Handset –
FSN:mobe56ftbevg9mks. WID: VI25857

After three and half months only the mobile handset is not working.
Whenever we on the same it do not start and start heating in 5 to 10
second. The heat without start is too high to hold the same in hand.
We feared that it may get blast if we do not release the battery from the
handset.

After discussion with customer care, we are trying to connect with MI /
Xiaomi service center located in Maharashtra.

Accordingly I discussed the same with HCL ASP (020-25532226)and they told
to hand deliver the mobile handset to their office.

Now I need to know the following.
1) The problem is so serious that it is as good as bomb at my home and can
be blast at any moment if I charged / start it. In this case if I need to
hand deliver the same the traveling cost itself will be more than that of
the actual cost of the handset.
2) When the problem is so critical why can your representative pickup the
mobile handset from Nashik as you don’t have customer care office in the
city.
3) to repair the handset of 7000 INR why should I spend 10000 INR as traveling cost to nearby service Centre.

Awaiting for your reply within two days.

Regards,
Royal Dsilva
9730500030

My billing & Shipping address is as below.
Royal Dsilva
ABB India Limited
Plot no. 79, MIDC Satpur Nashik 422007.
9730500030 / 9766334479.

Redmi 2 mobile heating and can be blast by overheating
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2 Responses to “Redmi 2 mobile heating and can be blast by overheating”

  1. Namrata

    I have purchased Redmi 2 PRIME recently from Amazon.in . But last from 1 month the mobile set is getting heated and could barely use it ; especially when I keep it inside my bag or inside jeans pocket. Also in WhatsApp and hike, contact names are not showing, only the numbers are visible. I have uninstralled these two applicatinns but nothing worked out. Last one is about battery ; if I’m not using my mobile though the charge is been decreasing at a very fast pace!
    Please suggest!!

    Reply

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