Regarding Online payment issue of Airtel Postpaid Mobile

Complaint Date:
By:

Company Name:

Dear Concern,

This complaint is regarding an online payment made on 09 July 2015 of Rs. 2800/- which was reversed by the Airtel on 29 Jul 2015, and as per them they credited the amount in my account but no payment is credited in my account till date. My mobile no. 8295566119 & 82955566119 is barred from the last month, my compliant still not resolved, i felt harresed by the Airtel people. facing mental and financial loss due to them. Request you to please do the needful on this matter. All the mail conversation attached for your reference.

Regards,

Deepak Vaish

Dear Mr. Md. Sami Ullah Khan,

Thanks for your responce as i have left the hope to get any reply from your end. Well as told by you i haved checked my account for the payment reversal but no paymnet was credited in my account till date. bank statment is attached for your reference.

Regards,

Deepak Vaish

Mob:08699113261

On Sun, Aug 23, 2015 at 3:31 PM, wrote:
Dear Deepak Vaish,

This is in reference to your email regarding payment not posted for your airtel mobile number 8295566119.

Basis your email, I would like to inform you that the payment of Rs.2800 done on 09th July 2015 has been reversed on 29th July 2015.

Please find the payment reversal receipt attached with this email reply and kindly check with your bank regarding the same.

If the payment is not credited back I request you to please share the bank statement details from 29th July 2015 till present so that I can validate the same and assist you better.

I also tried to call you the number 8699113261 and 8950232749 but could not establish contact.

Please do write us back for further assistance.

Customers touch points:

Level 1: Customer care: 121/198 & 121@in.airtel.com, working hours: 24/7

Level 2: Nodal Team: nodalofficer.har@in.airtel.com and (9996034865), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Level 3: Appellate Authority: appellate.har@in.airtel.com and (9729044865), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Please visit our website www.airtel.in for a range of products and services.

Yours sincerely
Md. Sami Ullah Khan
bharti airtel limited

———Original Message———-
From: deepak152728@gmail.com
To: appellate.kk@in.airtel.com
Cc: nodalofficer.har@in.airtel.com;appellate.haryana@in.airtel.com;store.ambala@airtel.com
Sent: 19/08/2015 10:11:15 AM
Subject: Fwd: Issue regarding online Bill payment reversal still pending connection barred

Dear Concern,

This mail is in regard to the complaint lodge at Airtel store customer care at
Ambala Cantt for the online payment made on 05 july 2015 of Rs. 2800/- which
was reverse by the Airtel on 29 July without any intimation and that payment
was not updated in my saving account neither it was uploaded in my airtel
account. My Mobile services are barred from that day, I have visited their
Store outlet many times even called them up but nobody is taking initiative to
solve my problem even their Nodal officer, I am facing financial loss and
mantle harassment due the the interrupted service of airtel due to their
negligence. And collection people from Airtel are disturbing me for the payment
of Rs.2800/- which was already paid by me, please find the bank statement for
the month of July in which online payment was made.

I hope my issue will be resolved and all my losses will be reimburse to me due
to the poor service of Airtel.

Regards,

Deepak Vaish
Mob: 08699113261

———- Forwarded message ———-
From: Deepak Vaish
Date: Fri, Aug 14, 2015 at 1:13 PM
Subject: Issue regarding online Bill payment reversal still pending connection
barred
To: nodalofficer.har@in.airtel.com, appellate.haryana@in.airtel.com

Dear Concern,

This mail is in regard to the online payment made on 5th July 2015 for Mobile
no. 8295566119, the same payment was reverse on 29th July 2015. same payment
was not updated in my account nor my bill payment uploaded in system. and when
i was in roaming my no. was Barred due to non payment of bill.

I already sent the mail at customer care regarding this issue also called up
many time but my issue was not resolved, after when i reached my home at
Ambala. I visited Airtel store located at Minerva Complex, Rai Market, Ambala
Cantt. For the disconnection of my no. 8295566119 & 8295666119 as due to your
intrreuted service of Airtel, i lost heavy finacial lose. At your store, met
with Exexcutive Name Nishant, i gave him request to disconnect my no., that
gentleman even not bother to ask me reason to disconnect no. and told me to pay
outstanding after that he take my request. This was the worst customer care
service i recieved from Airtel. I think you should give some training on
customer service to all your Store customer care staff as they are behave like
childs in front of customers they are not proffesional in any manner at
all.Request you to please install CCTv Cameras in your store and watch the
customer service of store empoyees. Feeling sad to write this as i was also
done customer care for Airtel, long time ago but not like this.

After when i told all the issue to Mr. Nishant, he took my request and forward
the same to concern authority and same issue shared with Store Manager Mr.
Nitin on phone also gave him bank statement for ths same month in which online
payment was made, He assured me to resolved my issue on priority, But still
after no. of calls to him, issue is still not resolved and my connections are
still barred.

This is the last mail regarding this issue to you airtel people, if my issue
will not resolved within 24 hours, i will not pay single penny of the
outstanding amount and discontinue the connection.

Request you to please resolve my issue on pirority as due to this i am facing
financial lose on daily basis. Its been more than 15 days.

Regarding Online payment issue of Airtel Postpaid Mobile
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