Reliance 3G dongle working as 2G

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I bought one 3G dongle of Reliance 2 years back , it was working fine till last one month when it suddenly working as 2G.Means the dongle topup showing EDGE instead of HSPA( i.e. 3G).
Today when I talk to a guy on a toll free number, he said that because I am working on windows 8.1, therefore it is not working, then I asked that then how it was working nicely a month before, the guy straight away denied that it will not work.

I wondered how these guys are working in such a big company like Reliance, when they have no knowledge.

Reliance 3G dongle working as 2G
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