Reliance GSM Postpaid Bill issues

Complaint Date:
By:

Company Name:

Dear Sir/ Madam

I ma having a Reliance postpaid connection mob no – 8470016514. There was some issues in my bills so i had discussed with their executive and in mail they have confirmed me the full and final amount which i have to pay and after their written confirmation the same day i have done the payment and the services hasbeen activated.

But the next day they have stopped outgoing calls and a sms has been recieved to pay the amount of Rs 475. The amount they have confirmed me as waiver again they are asking to pay that amount. After several mails, they have stopped responding to my Emails now.

I am very much disapointed with the way they are asking to pay the amount. They dont even stick to their commitments which they have given in written. I hope, nobody else will face the issues like i am facing with Reliance.

i am attaching the email conversation below FYI and Waiting to hear from you soon.

Thanks & Regards,
Jajati Samal
Mob: 099100 16514

Hi Payal

You can see in the trailing mails, it has been confirmed from your end in written full and final amount I had to pay 2600 and the same has been payed on the same date. Now you are denying that.

After paying 2600 amount now you guys are asking me to pay the wavier amount of 475. If you are here to support then go through the mail communication several times. More over I am available on this number 9910016514, you can contact me on this.

If you can’t shoutout this issue, please provide me some senior persons contact details. I am not going to pay the amount of 475 and this is the final mail from my side. I need my services back on track by today evening or else you can disconnect the services permanently and I am going to take this matter further.

Thanks &Regards,
Jajati Samal
Mob: 099100 16514

On 17-Jul-2015, at 12:19, “customercare@relianceada.com” wrote:
Dear Mr. Samal,

We have gone through your e-mail dated July 17, 2015 for your Reliance number 8470016514 and regret the inconvenience caused.

We tried to contact you on your Reliance number 8470016514 today;phone was ringing;however there was no response from your side.

As per the details checked and verified in our records, there is an outstanding amount of Rs.475.54/-

Hence we would request you to pay the amount to enjoy uninterrupted services.

Assuring you of our best services always.

Thank you for choosing Reliance.

Warm regards,

Payal Thakkar
Officer – Customer Care
Reliance Communications Limited.

From: Jajati Samal (Jajati.Samal@Renishaw.com)

To: (customercare@relianceada.com)

Date: Friday, July 17, 2015 10:18 AM
Subject: Re: ‘Reliance=016-278-757′ Waiver Confirmation Mail Against 500006058591

Hi

I hope this is a good trick to cheat customers. Because I’m written you had confirmed me to pay the full n final amount of 2600 and now you are denying. I want my services to be active immediately.

Do you want me to write to someone senior or else I don’t need services from you and should I file a complaint against you??

Need your reply immediately on this.

Again please go through the trailing mail.

Thanks &Regards,
Jajati Samal
Mob: 099100 16514

On 17-Jul-2015, at 03:14, “customercare@relianceada.com” wrote:
Dear Mr. Samal,

We acknowledge your email dated July 16,2015 for your Reliance number 8470016514 and regret the inconvenience caused.

Kindly note that as per details checked in our records, you have been correctly charged for voice call charges. Payment of Rs 2600/- on July 15,2015 is updated in our system. Your outstanding amount is Rs 475.54/-.

Assuring you of our best services always.

Thank you for choosing Reliance.

Warm regards,

Abhijeet Kumar
Officer – Customer Care
Reliance Communications Limited.

From: Jajati Samal (Jajati.Samal@Renishaw.com)

To: (customercare@relianceada.com)

Date: Thursday, July 16, 2015 03:28 PM
Subject: Re: ‘Reliance=016-277-340′ FW: Waiver Confirmation Mail Against 500006058591

Hi

I think you are not going through the mail conversation.first of all please read the trailing mails,in which the rest amount has been wave off as there was some issues in the bills. After written confirmation from your side I have made the payment.

So please start my services immediately.

Thanks &Regards,
Jajati Samal
Mob: 099100 16514

On 16-Jul-2015, at 15:05, “customercare@relianceada.com” wrote:
Dear Customer,

We acknowledge your e-mail dated July 16, 2015 for your Reliance number 8470016514 and regret the inconvenience caused.

We request you kindly make the payment of out-standing bill Rs.475.54/- .

Further any concern kindly write us back.

Assuring you of our best services always.

Thank you for choosing Reliance.

Warm regards,

Vrushali Shishupal.
Officer – Customer Care
Reliance Communication Limited.

From: Jajati Samal (Jajati.Samal@Renishaw.com)

To: customercare@relianceada.com (customercare@relianceada.com)

Date: Thursday, July 16, 2015 11:57 AM
Cc: Reliance Helpdesk (reliance.helpdesk@india.com); RELIANCE-BACKEND (backend.smh7@gmail.com)

Subject: FW: Waiver Confirmation Mail Against 500006058591

Dear Sir/Madam

Waiting for your reply or else please provide the concern persons contact details.

Regards

Jajati Samal
Equator Sales & Support Engg
 +91 9910016514
 +91 11 66207404
 www.renishaw.com
jajati.samal@renishaw.com
Renishaw Metrology Systems Ltd
207C,2nd Floor, NDM-II,
Wazirpur District Centre,
Netaji Subhash Place,
New Delhi – 110 034
India

From: Jajati Samal
Sent: 16 July 2015 11:00
To: ‘Reliance Helpdesk’
Subject: FW: Waiver Confirmation Mail Against 500006058591

Dear Sir/Madam

As per your mail, the payment has been done yesterday itself. But today you have stopped the outgoing calls and a sms has been received to pay the amount of Rs 475.

I need my services to be active immediately and also confirm the plan 395 has been applied from yesterday onwards.

Awaiting for your reply. Your immediate response will be highly appreciated.

Regards

Jajati Samal
Equator Sales & Support Engg
 +91 9910016514
 +91 11 66207404
 www.renishaw.com
jajati.samal@renishaw.com
Renishaw Metrology Systems Ltd
207C,2nd Floor, NDM-II,
Wazirpur District Centre,
Netaji Subhash Place,
New Delhi – 110 034
India

From: Jajati Samal
Sent: 15 July 2015 14:18
To: ‘Reliance Helpdesk’
Subject: RE: Waiver Confirmation Mail Against 500006058591

Dear Sir / Madam,

As discussed with your executive, please provide the details of plan 395 and also I want to add two mobiles numbers for unlimited free scheme. So, you are requested to confirm on this what is the criteria and how much I have to pay extra to avail this facility. Please confirm on the same subject urgently.

You are requested to give your best offer, so that I can continue with your further services.

Regards

Jajati Samal
Equator Sales & Support Engg
 +91 9910016514
 +91 11 66207404
 www.renishaw.com
jajati.samal@renishaw.com
Renishaw Metrology Systems Ltd
207C,2nd Floor, NDM-II,
Wazirpur District Centre,
Netaji Subhash Place,
New Delhi – 110 034
India

From: Reliance Helpdesk [mailto:reliance.helpdesk@india.com]
Sent: 15 July 2015 14:12
To: Jajati Samal
Subject: Waiver Confirmation Mail Against 500006058591

Dear Customer,

As discuss with my executive here we are confirming you the waiver of amount Rs.475/- against your total dues of Rs.3075/-

So please pay require dues today because this offer is valid for 15-July-15 only.

(Hence your plan will be change in FreePaid 395)

Caf No.500006058591

MdnNo :

Total Dues.Rs 3075/-

Need To Pay.Rs.2600/-

Waiver .Rs.475/-
Regards
Reliance Care
————————————————————————————————–
This email and any attachments are confidential and are for the use of the
addressee only. If you are not the addressee, you must not use or disclose the
contents to any other person. Please immediately notify the sender and
delete the email. Statements and opinions expressed here may not
represent those of the company. Email correspondence is monitored by
the company. This information may be subject to export control
regulation. You are obliged to comply with such regulations.

Renishaw plc (company number 1106260) and Wotton Travel Limited (company
number 01973158) are companies registered in England and Wales with a registered office
at New Mills, Wotton-under-Edge, Gloucestershire, GL12 8JR,
United Kingdom, Telephone +44 1453 524524.
————————————————————————————————–

————————————————————————————————–
This email and any attachments are confidential and are for the use of the
addressee only. If you are not the addressee, you must not use or disclose the
contents to any other person. Please immediately notify the sender and
delete the email. Statements and opinions expressed here may not
represent those of the company. Email correspondence is monitored by
the company. This information may be subject to export control
regulation. You are obliged to comply with such regulations.

Renishaw plc (company number 1106260) and Wotton Travel Limited (company
number 01973158) are companies registered in England and Wales with a registered office
at New Mills, Wotton-under-Edge, Gloucestershire, GL12 8JR,
United Kingdom, Telephone +44 1453 524524.
————————————————————————————————–
<>

————————————————————————————————–
This email and any attachments are confidential and are for the use of the
addressee only. If you are not the addressee, you must not use or disclose the
contents to any other person. Please immediately notify the sender and
delete the email. Statements and opinions expressed here may not
represent those of the company. Email correspondence is monitored by
the company. This information may be subject to export control
regulation. You are obliged to comply with such regulations.

Renishaw plc (company number 1106260) and Wotton Travel Limited (company
number 01973158) are companies registered in England and Wales with a registered office
at New Mills, Wotton-under-Edge, Gloucestershire, GL12 8JR,
United Kingdom, Telephone +44 1453 524524.
————————————————————————————————–
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Reliance GSM Postpaid Bill issues
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One Response to “Reliance GSM Postpaid Bill issues”

  1. AJIT UPADHYAY

    i am use reliance no. 1.4 year my plan is 350 but now that plan auto convert 399 without any information plz proved my old plan for continue that your reliance sim.

    Reply

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