Repair delay

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Dear Sir I blackberry Z3 Mobile touch was not working and Mobile Are Under warranty So I have submit my mobile on blackberry authorized service center PROMPT SOLUTION 201,2nd Floor ,ARYA ARCADE,MITHKALI SIX ROAD,NAVRANGPURA
AHMEDABAD(tel No.07940371967) but after 12 days issue don;t resolve
my work order no is _LAT/BB/15/00714
So Please provide ur healp for resolve the issue

Repair delay
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