replacement of 1 model with another model

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i gave intex aua glam to lajpat nagar intex service centre because its headset was dead on 8 june 2016 firstly they take so much long to resolve and secondly they are now giving me another model which is intex ace mini which does not have good specifications as i want. they highly disappointed me and whenever i call to intex customer care they didn’t receive call and if picked call then they only said yes it will be resolved in 2 days and now its more than 2 months but they are not resolving my problem and just making me wait for long time they are so fake please take some action

replacement of 1 model with another model
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