Replacement of Voltas AC 125DY 1 TON with manufacturing defects and within warranty period

Complaint Date:

Company Name:

Above mentioned AC was purchased from Vijay Sales Malad west on 11.09.2015 vide V.No113-IOR09-15SOA65.Since then we have complained of its faulty functioning for following
1. It was installed with a broken grill.
2.The fan speed could not be adjusted as there was problem with control panel.
3 The function of cooling could not be monitored due to faulty control panel.
4.Each of the above complaints were communicated to the Voltas Service Centre
Although complaints were attended, by them they have been able to temporarily fix the problem.
Now the AC doesn’t give cooling.
Due to this Recurring problems it is evident that the AC has basic manufacturing defects and therefore I should be given immediate replacement of machine. I needed to approach Consumer Forum as the authority of Voltas company Shri Akash Salve ruled out the possibility of replacement of faulty AC and suggested that it could be serviced/repaired till it falls within warranty period. FURTHER M/S Vijay Sales has failed to give us the hard copy of warranty card offered by Voltas on the said product.
TO CONCLUDE…
I WANT THE FAULTY AC replaced immediately with a new properly working 1 TON AC

Replacement of Voltas AC 125DY 1 TON with manufacturing defects and within warranty period
1 vote, 5.00 avg. rating (87% score)

2 Responses to “Replacement of Voltas AC 125DY 1 TON with manufacturing defects and within warranty period”

  1. Voltas

    Dear rujutadanait,

    We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

    Regards,
    Voltas Online Team

    Reply

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