request to resolve my problem

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I m not able to use my internet on my bsnl no 9412332679 due to which i m suffering from many problems .I also contacted with the bsnl customer care but they were saying due to aour congestion problems u have to face the problem but within 4 hrs u will again able to use ur internet connection but 3 days gone no action has been taken till today ..please resolve my problems. n this is my prepaid connection

request to resolve my problem
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