After getting down at Howrah station me, with my family asked for an uber cab through app from mobile number-9903273220. Closest car available was of Mr. Ramparvesh about 7 minutes’ drive away. After confirming the cab, I got a call from the said driver stating that he was near Central Avenue and can’t pick us up from Howrah station and advised us to cancel the booking.
Exhausted under the sun after a long journey we cancelled the booking and requested for another cab from uber. Next driver Mr. Alam responded immediately and gave us proper direction to reach the pickup point and assured us of reaching within 5 minutes, which he did and I got a hassle free drive back home as promised in uber promotional.
For the rogue driver Mr Ramparvesh I not only got a below par service from uber but also unnecessarily dish out rupees 80 as cancellation charge of booking his car, booking he did not respect.
I want you to enquire this incident and take proper action against him for spoiling my day and your commitment to your customers. I can’t retrieve the registration number of the car Mr Ramparvesh was driving, which you need to confirm on my behalf.
Prof (Dr) Sumanta Ghosh.