Samsung : Misbehaviour on the part of attending technician

Complaint Date:
By:
Category: TV and Video

Company Name:

Sir, I had bought a Samsung LED TV on May 2015 and it stopped working yesterday. I registered a complaint and its Number is 4202901465 at the Service Center, Dibrugarh. To day around 1:12 pm one Mr. Ashok Tiwari, Technician called me several times but I could not attend to his call as I was in an important Meeting. After the Meeting when I called back to get the reason for his calling the person started shouting at me for not attending to his call. I tried to explain him that I was in a meeting which he failed to accept and said that he was not going to rectify my problem.
Sir, Samsung is a reputed and popular brand name and most of my home appliances are Samsung made. Therefore, if you place this kind of uncivilized, arrogant technician at your Service Centres it would definitely tarnish the time tested reputation of the Brand.
I hope you would appreciate my concern and do the needful.
Prof. N.K.Gogoi
Dept of Anthropology
Dibrugarh University
Dibrugarh 786004, nkgogoi@dibru.ac.in

Samsung : Misbehaviour on the part of attending technician
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