Samsung S6 edge plus faulty

Complaint Date:

Company Name:

Email which i wrote to samsung support.
Please help

I bought a brand new samsung s6 edge plus for Rs.54000 and with an insurance, its for 59000. I bought it on 4th feb,2016 from spice hotspot, Rajouri Garden. Since then i have not removed the plastic cover of my phone. Today, 14th Feb,2016 when i went to put tampered glass on the phone i found there is an internal bubble in the display Its not even 10 days of my phone and i am very disappointed and dissatisfied from samsung.

I have been using the samsung phone from last 10 years and today i am facing this issue where i dont see any help from anyone. I spoke to spice hotspot and they have suggested me to visit the service center for repairing it.

I am not ready to repair my phone because in that case you guys will surely change the display but i do not want my phone to be opened.

If i would have been at my fault i would be happy to take the service from you guys but here the company is at its fault.

I want either my phone should be replaced or refund my complete amount. Because i do not want to run around the bush.

Kindly look into this else i will surely escalate it to the highest level

I am being very patient here and want you to help me in either replacement of my phone or refunding the amount.

Thank You

Samsung S6 edge plus faulty
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