Seller & ebay online store cheating

Complaint Date:
Category: Online Shopping

Company Name:

I have ordered a product from ebay online shopping & it was prepaid shopping. But when product is delivered to me it was used product & not working properly, then I processed for exchange, but they told me that seller have cheated you, so that ebay have deleted this seller. That’s why refund can proceed instead of exchange, I became agree for refund.
Now they said reverse pick up is not possible you have to courier on seller;s address & they mail me seller’s address for courier, but there was not seller’s complete details in this mail like Contact No. I have sent return this product on given address. After few days when I call on ebay for further action they said your parcel is not received on seller’s address. When I see on courier web portal through tracking details it’s showing that : Delivery Pending due to insufficient information, same I was inform to the ebay customer support, then they provide me seller’s contact no., which is continue switch off. When agai I contact in ebay customer service they said wait still your product is received back to you, we will arrange reverse pick up. I have contact in ebay & courier more than 30 times, but still I didn’t get any solution. Now I am getting frustrated & now ebay customer care taking my case so lightly that it seems they will not refund my money. Please consider my point

Seller & ebay online store cheating
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