Complaint Date:
Category: Online Shopping

Company Name:

Dear Sir,
I saw advertisement on SHOP CJ TV for FARELL OLIVE POMACE OIL 5L. Before placing order on phone, I asked whether this Olive Oil is extra virgin. I was told on phone that it is extra virgin olive oil. I repeatedly told to confirm again. It was confirmed that it is Extra Virgin Olive Oil. So I placed order for 5l pack.

I received the oil order details are as under

BILL NO : 201504301980
DATE : 30/04/2015
ORDER NO : 20150430052540
SELLER : M/s Shantilal Network Pvt Ltd
Franchisee of SHOP CJ Network Pvt Ltd (formerly known as STAR CJ Network India Pvt Ltd), Gala no: 208A, Survey No : 2 to 41, village: Gundavli,
Taluka : Bhiwandi, Thane , Maharshtra, Pin: 421302

After receiving Oil, I found that It is not Extra Virgin Olive Oil. I lodged a complaint on phone immediately that on confirmation that it is Extra Virgin Olive Oil, I placed the order but it was not extra virgin olive oil. Hence Oil may , please be taken back and cost may be refunded. I was assured to looked into this for appropriate action.

On 06-05-2015, I was replied on phone that correct material has been delivered to you. I reminded them about the conversation before placing order which is being denied from your side that no one confirmed for this oil to be Extra Virgin. Then I demanded that recorded conversation may please be sent to me. it was assured that I will get conversation recording.
Since then I lodged complaint many times on mail and phone to refund money as material has been supplied giving wrong information to me but each time I got the same stereo type reply that correct material has been delivered to me. Each time sending the recorded conversation was assured but I did not get till date. Lastly sending the recorded conversation has also been denied.

It is requested to look into my complaints for appropriate action so that I may get my money refunded.

Thaking you.


R K Modi


Thanking you.

1 vote, 5.00 avg. rating (87% score)


  1. Shop CJ

    Hi Mr. Modi, We regret the inconvenience. We’ll be unable to do much here as replacement period for this product has expired.
    We regret that your experience was not up to your expectations. We are eager for a chance to serve you better in future.


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