service escalation issue

Complaint Date:

Company Name:

This is sayad junedalum
unfortunately customer of xiaomi , and i am totally un happy from their service

i brought mi redme 2 prime mobile in October but i got issue within 2 months
guys they are selling defective products
and i have given for service on 28 January but still i did not got that mobile from service center and the reason is part is not available in india.
order number 890119202
and the CC agents doesnt have the proper information for the parts also
and no manager is also not available on floor
may be they dont want customer and CC agents are giving mail id
if we mail to then also No reply from mail

i am totally fedup with this mobile and worst service i have ever seen
and they provide link that is also not working.

service escalation issue
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One Response to “service escalation issue”


    Date: 4/03/2014
    From: Ms. Jyothirmayee Sarma, GMC No. 792,
    A.T.Agraharam, Guntur

    Dear Sir,
    Sub: Need your help in getting my money back from

    This is with reference to my above subject, Sir my name is Jyothirmayee Sarma staying in Guntur. Sir , I would like to bring to your kind notice that I am being badly cheated by one the job consultant name They had looted around Rs. 32000/- from me by promising a job.

    Sir, actually I am a widow having my son and my mother and for the past 7 months I am unemployed. Representative Mr. Pankaj approached and he promised me that he will help me job outside India. He also mentioned 3 companies names POSCO, General Motors Ford and he asked to choose POSCO and made me to pay a sum of Rs. 25000/- services charges to his client Mr. Sarabjit Sarchar and Rs. 7616 their service charges.

    Sir but till date they had done anything with regard to my job. I then complained to their customer care services seeking justice. Their Customer care straight away refused to help me they said that they do not give any job guarantee and they will not refund my money.

    Sir, I know you are a very busy person, but you are like my father and need you to intervene into my matter and help me in getting my money refunded back from

    I am enclosing all the mails and draft send to shine services for your reference along with my Bank statement where in I paid online payment.

    Sir, I am writing this mail with a great hope that you will definitely look into my matter and will help me in getting my money back.

    Thanks and Regards
    Jyothirmayee Sarma


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