service very bad for 2 to 3 days

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internet data pack not active. i am monday night data pack recharge but till date no any balance in my account, and i am trusted calling to coustemer care he told me every time server down and solve within 24hr but till date issue not resolve so plz do the need full. Otherwise i am converte to any other service provider

And one more issue always 3 to 5rs less in my balance ussd code. I don’t no how this service active. so refund my amount

service very bad for 2 to 3 days
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+ 5 = twelve