Shopclues didn’t deliver the order

Complaint Date:
By:
Category: Online Shopping

Company Name:

Hello,

I’ve ordered on shopclues with order no 55621731 on 7th June,2015. It has to be delivered by 15th june2015. I’ve called to customer care on 16thjune.

It is worst experience with the customer care of Shop clues. I called to know the status of my order. The person who spoke to me also, says only 2 sentences that we will raise a request if the product is not delivered in 48 hours from now. I asked him to check the status of my courier where it is, he says the tracking ID provided in shopclues account is not valid. So he even said, they will raise a concern only after 48hours if its not delivered.

So, i asked to transfer the call to higher person, the person who spoke to me said that he is transferring the called to senior executive Mr.Sunil Yadhav(If i am not wrong) and what happened is not know, in 5-10 sec the call got disconnected.

So, I’ve waited till today(22june2015), when i called today, when i called customer care they say that we will raise a concern to logistic dept. so with in this week it gets deliver..
Which shows that, from last one week what ever mails am sending is just a waste as no action taken from their end. He even confirmed that tracking number is wrong.

This shows, how fraud is shopclues, just by stealing the money of the people.

Request to raise my concern,

Thanks & Regards,
Phanindra

Shopclues didn’t deliver the order
0 votes, 0.00 avg. rating (0% score)

2 Responses to “Shopclues didn’t deliver the order”

  1. sagi299

    ITS A WORST COMPANY. THEY JUST SENDS DUPLICATE PRODUCTS. AND NO ONE IS READY TO TAKE RESPONSIBILITY. THEY JUST KEEP RAISING TICKETS BUT NOTHING IS DONE ON IT. AND I DONT KNOW THERE FLOOR MANAGER IS REPRESENTATIVE OR WHAT THEY ARE. THEY ARE BUSY ON CALL ALL DAY LONG. NO CALL BACK FROM THEM WHEN THEY ONLY ARRANGE FOR IT. SIMPLY THEY TELL US TO WAIT FOR 48HRS DESPITE YOU HAVE CALL THEM 20TIMES. EVERY TIME YOU CALL THEM EVERY TIME A DIFFERENT REPRESENTATIVE RECEIVES CALL AND THEY RAISE A COMPLAIN AND WHEN ASKED TO TRANSFER TO HIGHER AUTHORITY THEY ARE BUSY WHAT EVER TIME YOU CALL THEM. SOME STRICT ACTION SHOULD BE TAKEN AGAINST THEM. ITS JUST A FRAUD THEY DO WITH THE CUSTOMER. SHOPCLUES SHOULD BE RAIDED.

    Reply
  2. TRUPTI

    SHOPECLUES IS A WORST ONLINE CO. THEY JUST DONT SENT THE PRODUCT AT EAT AWAY ALL THE MONEY . I STRONGLY SUGGEST NO ONE SHOULD DO ANY ONLINE SHOPPING FROM SHOPECLUES.COM
    FOR MY COMPLAINT THEY JUST KEEP RAISING THE TICKET AND THERE IS NO ONE TO ESCALATE ALSO .

    Date of Order – 4th NOv 2105
    Your order 74504761 has been shipped and your tracking details as given below :
    Carrier Name: PPROFSNL-MUM
    Tracking Number: KUR553412154
    High Quality Wooden Multipurpose Foldable Study Table Code: 3281484. Please note that in spite of repeated complaints and also phone calls. I have not yet received my Table. I have paid the money upfront. I have requested them to refund the money which i have not yet received. I would like to take up this matter ahead very seriously. This is a case of cheating. NOte that the courier co is not replying. Shopecllues people are noting the complaints from customers however they are not take any action.

    Reply

Leave a Reply

  • (will not be published)

XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>


+ one = 4