I have purchased a Sony Experia Z Ultra phone on 10/3/2015 and now as per the Service provider the phone is damaged due to water as it was water resistant phone. This phone was never even touched with water and service provider is saying it is damaged due to moisture. I do not understand the reason. Firstly, I had purchased a Water resistant phone. Secondly, It was never even taken near to Water. Please help me sort this all because service providers are not co-operating me at this time.