This complaint is regarding the poor service facities provide by the “certified” Spice Mobile Service Center
I have been to this so called certified spice service centre in Pune. for repair of 1 of my phones.
I had purchased a spice mobile model MI506 through Homeshop 18 wide. order
no.-960000889 dated 08/12/2014 for Rs.5499-, order one year warranty scheme. IMEI no.-911313252514505,IMEI 2 no:-911313252514513. The staffs out there do not attend the customer properly. Most of them knew. Nothing about phones and used inappropriate language while dealing with the customer. The problem of my phone is that Phone has hang, not catch proper Network, and Auto restart. Even I have submit handset Authorize service center SR. No. 13100529F60178, dated 17.06.2015 till date not received the mobile But spice company don’t have a capability do the repaired a device, when I called customer care they said every time parts is not available parts in Spice Company so yet to repaired in that time they say to you collect your phone after 10 days .
after 15 day. When i reached and ask to my phone they say the you phone is not come so you come after more
I was a Spice lover before I got the harassment from Spice service centre.
Now tell me what can I do ?
so tell my i have right to case of company and service centre. Or what i do.