spice mobile stller mi-445

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Dear sir/madam
i have buy a spice mobile mi 445 in January 2015. Its specification are 1 gb internal memory and 4 gb internal memory but it shows only 2 gb(1 gb rom & 1 for software). it also is vary heating. i complain in service center but he was not responding me. What should i do. please suggest me.
thankyou

spice mobile stller mi-445
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+ two = 6