unreasonable delay in money refund

Complaint Date:

Company Name:

with reference to number 65212407, ( ZEN SONIC S1 )it is stated that refund has been initiated on september 2.2015 promising that the maximum time for whole procedure may get extension till september 18. but the same has not been ensured till now the reason for which is not been enclosed.
it is my worst experience to shop with this site regarding unrealavant delay for my payment and undue awaiting for response from management

unreasonable delay in money refund
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