WHY EXCHANGE IS NOT POSSIBLE , IS THIS BRITISH RULE IN INDIA

Complaint Date:
By:
Category: Online Shopping

Company Name:

If this ridicules reply from your side , then lition I will never go for JABONG IN MY LIFE NEITHER MY FAMILY MEMBER .

LITION DO SEND ME ANY MAILE OTHERWIE I FILE A CASE AGAINST YOU .

YOU ALL 420 PEOPLE… MAKING US FOOL…

Rakesh

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From: care@jabong.com [mailto:care@jabong.com]
Sent: Friday, August 07, 2015 16:14
To: reservation@hotelatithiagra.com
Subject: Re: DELIVERED – 4 BOXERS from your order have been DELIVERED

Dear Sir ,.

PRINTED NAVY BLUE IN NO NEED TO EXCHANGE ,

YOU CAN EXCHANGE REST OF THE THREE

THE DETAIL IS AS FOLLOWS FOR THE EXCHAGE ITEMS :- ADDRESS WILL REMAIN SAME AS DELIVERY

Items TO BE EXCHAGED…

Yellow Boxer

Size: M |Color: Yellow |Quantity: 1

Delivered on Thu, 6 Aug

Jabong Credits used:Rs. 0

Voucher discount:Rs.0.00

Orange Boxer

Size: L |Color: Orange |Quantity: 1

Delivered on Thu, 6 Aug

Jabong Credits used:Rs. 0

Voucher discount:Rs.0.00

Yellow Yarn Dyed Boxer

Size: M |Color: Yellow |Quantity: 1

Delivered on Thu, 6 Aug

Jabong Credits used:Rs. 0

Voucher discount:Rs.0.00

*In the unlikely event that there is a change in delivery times we will keep you informed.

Hoping to see you soon, Team Jabong

Dear Rakesh,

Greetings from Jabong.com !

Thank you for sharing your concern. We would have been glad to process your exchange request, however, the product(s) “Printed Navy Blue Boxer” you wish to purchase falls under non-exchangeable category.

To process your exchange request, please ensure that the new SKU code should meet the mentioned criteria below:

a) Price of the new product(s) should be equal to or more than INR 260.40. In case the amount is less than INR 260.40, the remaining amount would be forfeited.

b) New product(s) should be returnable and exchangeable as mentioned on the website (next to where it says “15 DAYS FREE RETURN/EXCHANGE”).

Please ensure the tags are intact. Product(s) is in the original (Brand) packaging, unused and in undamaged condition. Also, the invoice copy would be required while returning the product(s).

We would request you to share the below mentioned details:

1) SKU code (product code of new product shown below the picture) of the new product(s):

2) Size, if applicable:

3) Reason for exchange:

4) Reverse pick up address would be same as the shipping address (Yes/No) :

5) Delivery address would be same as shipping address (Yes/No) :

6) New Address with the area pin code (in case pickup and/or delivery address is different):

Once we receive all the details, we would forward them to our exchange resolution team.

Alternatively, if you wish to return the product(s), you can raise a return request online by logging-in to your Jabong account.

Moreover, we regret for the inconvenience caused to you. Please be advised that there are certain categories of the products such as inner wear, lingerie, fragrances, beauty products, jewelry (sold by Jabong Partners only), swimsuits, socks, furniture, CDs, pens and books on which return/exchange is not applicable as a part of agreement with the brands.

For more details you can also click on below mentioned link:

http://jabong.custhelp.com/app/answers/detail/a_id/125/kw/return

We seek your understanding and cooperation.

We are always at your service. Visit our new and improved FAQ section for further queries at http://jabong.custhelp.com/.

Are you satisfied with our response?

Yes No

Regards,
Jabong Care Team

“Dear Customer, You can also track your order online through “Track Order” tab or by logging in your account on Jabong.com. or by sending a message on this number “9949933333” . Type “OS(space)last five digits of your order number” and send it to 9949933333″

Disclaimer: This message contains confidential and privileged information and is intended to be conditionally/ limited use by the individual named only. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission.

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From: care@jabong.com [mailto:care@jabong.com]
Sent: Friday, August 07, 2015 13:34
To: reservation@hotelatithiagra.com
Subject: Re: DELIVERED – 4 BOXERS from your order have been DELIVERED

Dear Customer care team ,

Please note the size of these BOXERS are not fit for my son , I want to replace all 04 boxers with Small size as these are loose for my son , Kindly arrange to replace these for with new of small size .

Kindly SEND ME THE CREDIT NOTE FOR THE SAME ON MY MAIL ID SO THAT I CAN EXCHANGE THESE WITH SMALL SIZE .

Thanking you .

Regards..

RAKESH SHARMA

09412262046

( General manager )

Hotel Atithi

Agra .

——————————————————————————–

From: Team Jabong [mailto:care@jabong.com]
Sent: Friday, August 07, 2015 11:57
To: reservation@hotelatithiagra.com
Subject: DELIVERED – 4 BOXERS from your order have been DELIVERED

Track Order | My Orders

Package Delivered

Order No 150804271756623

Dear RAKESH SHARMA,

Package containing 4 BOXERS from your order number 150804271756623 has been delivered. The remaining items in your order will be delivered once ready.

Please find attached the soft copy of invoice of the package delivered to you.

Have a question in mind? Check these FAQs or Just Contact Us!

Package Details

Tracking ID: 18014443

Delivery Partner: JAVAS

Payment Mode: Cash on delivery

Delivered on: Thu, Aug 6, 2015

Delivery Address Details
RAKESH SHARMA
HOTEL ATITHI TOURIST COMPLEX AREA FATEHABAD ROAD AGRA
Provincial Armed Constabulary Agra
Agra – 282001
UP

Items in this Package

Yellow Boxer

Size: M |Color: Yellow |Quantity: 1

Delivered on Thu, 6 Aug

Jabong Credits used:Rs. 0

Voucher discount:Rs.0.00

Orange Boxer

Size: L |Color: Orange |Quantity: 1

Delivered on Thu, 6 Aug

Jabong Credits used:Rs. 0

Voucher discount:Rs.0.00

Printed Navy Blue Boxer

Size: M |Color: Navy Blue |Quantity: 1

Delivered on Thu, 6 Aug

Jabong Credits used:Rs. 0

Voucher discount:Rs.0.00

Yellow Yarn Dyed Boxer

Size: M |Color: Yellow |Quantity: 1

Delivered on Thu, 6 Aug

Jabong Credits used:Rs. 0

Voucher discount:Rs.0.00

*In the unlikely event that there is a change in delivery times we will keep you informed.

Hoping to see you soon, Team Jabong

Download our mobile app from here and stay updated with our special discounts and offers.

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——————————————————————————–

From: care@jabong.com [mailto:care@jabong.com]
Sent: Friday, August 07, 2015 13:34
To: reservation@hotelatithiagra.com
Subject: Re: DELIVERED – 4 BOXERS from your order have been DELIVERED

Dear Customer care team ,

Please note the size of these BOXERS are not fit for my son , I want to replace all 04 boxers with Small size as these are loose for my son , Kindly arrange to replace these for with new of small size .

Kindly SEND ME THE CREDIT NOTE FOR THE SAME ON MY MAIL ID SO THAT I CAN EXCHANGE THESE WITH SMALL SIZE .

Thanking you .

Regards..

RAKESH SHARMA

09412262046

( General manager )

Hotel Atithi

Agra .

——————————————————————————–

From: Team Jabong [mailto:care@jabong.com]
Sent: Friday, August 07, 2015 11:57
To: reservation@hotelatithiagra.com
Subject: DELIVERED – 4 BOXERS from your order have been DELIVERED

Track Order | My Orders

Package Delivered

Order No 150804271756623

Dear RAKESH SHARMA,

Package containing 4 BOXERS from your order number 150804271756623 has been delivered. The remaining items in your order will be delivered once ready.

Please find attached the soft copy of invoice of the package delivered to you.

Have a question in mind? Check these FAQs or Just Contact Us!

Package Details

Tracking ID: 18014443

Delivery Partner: JAVAS

Payment Mode: Cash on delivery

Delivered on: Thu, Aug 6, 2015
Delivery Address Details
RAKESH SHARMA
HOTEL ATITHI TOURIST COMPLEX AREA FATEHABAD ROAD AGRA
Provincial Armed Constabulary Agra
Agra – 282001
UP

Items in this Package

Yellow Boxer

Size: M |Color: Yellow |Quantity: 1

Delivered on Thu, 6 Aug
Jabong Credits used:Rs. 0

Voucher discount:Rs.0.00

Orange Boxer

Size: L |Color: Orange |Quantity: 1

Delivered on Thu, 6 Aug
Jabong Credits used:Rs. 0

Voucher discount:Rs.0.00

Printed Navy Blue Boxer

Size: M |Color: Navy Blue |Quantity: 1

Delivered on Thu, 6 Aug
Jabong Credits used:Rs. 0

Voucher discount:Rs.0.00

Yellow Yarn Dyed Boxer

Size: M |Color: Yellow |Quantity: 1

Delivered on Thu, 6 Aug
Jabong Credits used:Rs. 0

Voucher discount:Rs.0.00

*In the unlikely event that there is a change in delivery times we will keep you informed.

Hoping to see you soon, Team Jabong

WHY EXCHANGE IS NOT POSSIBLE , IS THIS BRITISH RULE IN INDIA
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