Worst After Sale Services

Complaint Date:
By:

Company Name:

Please go thru the appended mail, I have been following up since last 50 days but still they are unable to resolve my queries..!!!! Pls look into this matter..

It’s Very Very Very..DEPLORABLE…!!!

Pls share mail ids of your sr. in Chaina.

Best Regards,

Pradeep Singh

———— Original Message ————
보낸 사람 : “Pradeep Singh”
To : “Mi India”
Cc : “pradeep.skandari” , “pradeep.s”
Mail Subject : Re:Re: Re:Job Sheet No. 612 (MI Charger 10400 mah)
Sent : Fri, 05 Jun 2015 21:57:44 +0900

This totaly disappointing,

Why you guys delet old mails…!!!!

It’s almost 1 & 1/2 Month gone, but still you guys are sying keep patience…!!!!!!!!!!!!

Best Regards,

Pradeep Singh

SIEL-North RDC

Hansol Logstics India Pvt. Ltd.

Plot No. 3K, Udhyog Vihar, Ecotech – II,

Greater Noida, UP, India-201306.

(T): +919582806730 | (E): pradeep.s@hansol.com | (W): www.hansolcsn.com

———— Original Message ————
보낸 사람 : “Mi India”
To : pradeep.s@hansol.com
Cc : pradeep.skandari@gmail.com
Mail Subject : Re: Re:Job Sheet No. 612 (MI Charger 10400 mah)
Sent : Fri, 05 Jun 2015 07:40:45 +0000

Hi Pradeep Singh,

Welcome & thank you for writing to MI customer support.

In response to your mail, we have thoroughly reviewed your complaint and feel that we owe you our deepest apologies for the inconvenience caused in this regard. We would like to inform you that we have escalated your issue to the concerned department for proper handling on higher priority basis. We will surely get back to you when we will get the proper update on your issue. Till the time, we would request you to keep patience for some time.

We value our association and hope to resolve your complaint at the earliest.

Thanks and best regards,

Nikita

Xiaomi India Customer Service Center

Website: www.mi.com/in

Facebook: https://www.facebook.com/MiIndiaOfficial

E-Mail: service.in@xiaomi.com

Web Chat Service: http://www.mi.com/in/service/online

Hotline: 1800-103-6286

On Mon, 25 May at 2:53 PM , Pradeep Singh wrote:
HI Mi Team,
?

I was not aspecting this?from you guys..!!!

?
?

Best Regards,

Pradeep Singh

?

(T): +919582806730 | (E): pradeep.s@hansol.com | (W): www.hansolcsn.com?

?
———— Original Message ————
보낸 사람 : “Pradeep Singh”
To : “Mi India”
Cc : “pradeep.skandari”
Mail Subject : Re:Re: Re:Job Sheet No. 612 (MI Charger 10400 mah)
Sent : Thu, 21 May 2015 16:20:54 +0900
?
Any update….!!!!
?
?

Best Regards,

Pradeep Singh,

(T): +919582806730 | (E): pradeep.s@hansol.com | (W): www.hansolcsn.com?

?
———— Original Message ————
보낸 사람 : “Mi India”
To : pradeep.s@hansol.com
Cc : pradeep.skandari@gmail.com
Mail Subject : Re: Re:Job Sheet No. 612 (MI Charger 10400 mah)
Sent : Fri, 15 May 2015 07:37:43 +0000
?
Hi Pradeep Singh,

Welcome & thank you for writing to MI customer support.

I understand your concern and apologize for the inconvenience caused due to this, I would like to inform you that we are working on your issue. Once we get the information then we will surely getback to you. Till the time, I would request you to please keep patience.

We value our association and hope to resolve your complaint at the earliest.

Thanks and best regards,
Manan

Xiaomi India Customer Service Center

Website: www.mi.com/in

Facebook: https://www.facebook.com/MiIndiaOfficial

E-Mail: service.in@xiaomi.com

Web Chat Service: http://www.mi.com/in/service/online

Hotline: 1800-103-6286

On Thu, 14 May at 12:20 PM , Pradeep Singh wrote:
Dear Mi Service Team,
?
Thanks for your valuable reply..
Desired detail is as follows..
?
Your Name- Pradeep Singh
Device-? Mi 10400 Mah Power Bank
Issue- Dead @ Stopped Working
Purchased date- 20.01.2015
Order ID- OD201800586987548300
Jobsheet no./Work order no.- Job Sheet No. 612
Service center visited- 27.04.2015
Submitted date- 27.04.2015
Service center response- Not responding?

?
?
This is for your further reference that, I had purchased more than 6~8 devices of MI thru Flip Kart as well also approach my colleagues & friends to bought your devices & this is 1st time I when I hit your service center but it is really a bad experience for me.
Pls look into this & resolve this on urgent basis otherwise my trust on Mi should be ruined.
?
Hoping for a positive response from Mi side.
?
?
Best Regards,
Pradeep Singh

?
(T): +919582806730 | (E): pradeep.s@hansol.com | (W): www.hansolcsn.com?

?

———— Original Message ————
보낸 사람 : “Mi India”
To : pradeep.s@hansol.com
Mail Subject : Re: Re:Job Sheet No. 612 (MI Charger 10400 mah)
Sent : Wed, 13 May 2015 12:33:06 +0000

Hi Pradeep Singh,

Welcome & thank you for writing to MI customer support.

I understand your concern and apologise for the inconvenience caused due to this but I would request you to provide us with the following details so that we can forward your details to the concerned department for proper handling

Your Name-?

Device-?

Issue-

Purchased date-

Order ID-

Jobsheet no./Work oreder no.-

Service center visited-

Submitted date-

Service center response-

We value our association and hope to resolve your complaint at the earliest.

Thanks and best regards,

Manan

Xiaomi India Customer Service Center

Website: www.mi.com/in

Facebook: https://www.facebook.com/MiIndiaOfficial

E-Mail: service.in@xiaomi.com

Web Chat Service: http://www.mi.com/in/service/online

Hotline: 1800-103-6286

On Tue, 12 May at 12:20 PM , Pradeep Singh wrote:
Dear Mi India Service Team / Satyam Communication Team,
?

Pls go thru the appended mail with Job Card detail.

?

This is your further reference that I was purchased Mi 10400 mah power bank in month of Jan’ 15 but it stopped working within 3 months of purchase, as per companies’ terms & policies, I took it for repair at nearby Service Center (M/S Satyam Communication, Sec-18, Noida, UP), they deposit device with them since then I am continuously following up with them for update but still I haven’t got any positive response upon my device from their side even no body from service center is picking our calls.

?

This is totally inconvenient & unprofessional, after sale service provides by Mi or its Service Providers in India….!!!!
?

Please look into this on urgent basis as it’s almost 15 days are already past.

?
Best Regards,

Pradeep Singh

SIEL-North RDC

Hansol Logstics India Pvt. Ltd.

Plot No. 3K, Udhyog Vihar, Ecotech – II,

Greater Noida, UP, India-201306.

(T): +919582806730 | (E): pradeep.s@hansol.com | (W): www.hansolcsn.com?

?
———— Original Message ————
보낸 사람 : “Mi India”
To : pradeep.s@hansol.com
Cc : “satyamcommunication19″
Mail Subject : Re: Re:Job Sheet No. 612 (MI Charger 10400 mah)
Sent : Fri, 08 May 2015 12:25:16 +0000
?
Hi Pradeep Singh,

Welcome & thank you for writing to MI customer support.

In response to your email, I would like to inform you that? as we are enable to understand your issue i would request you to elaborate the issue so that we can help you in a better way respectively.
we are here for your support and help if you face any kind of issue feel free to be in contact with us

We value our association and hope your query is answered.

Thanks and best regards,
Mohak
Xiaomi India Customer Service Center
Website:?www.mi.com/in
Facebook:?https://www.facebook.com/MiIndiaOfficial
E-Mail:?service.in@xiaomi.com
Web Chat Service:?http://www.mi.com/in/service/online/
Hotline: 1800-103-6286

On Fri, 8 May at 10:51 AM , Pradeep Singh wrote:
Dear Concern Person,
?
Pls update status..

?
?
Best Regards,

Pradeep Singh

SIEL-North RDC

Hansol Logstics India Pvt. Ltd.

Plot No. 3K, Udhyog Vihar, Ecotech – II,

Greater Noida, UP, India-201306.

(T): +919582806730 | (E): pradeep.s@hansol.com | (W): www.hansolcsn.com?
?
———— Original Message ————
보낸 사람 : “Pradeep Singh”
To : “satyamcommunication19″
Cc : “service.in”
Mail Subject : Job Sheet No. 612 (MI Charger 10400 mah)
Sent : Tue, 28 Apr 2015 15:26:56 +0900
?
?Dear Service Provider,
?
Please share the status regarding captioned Job No.

For your quick ref. Job details are as follows.
?

?
Best Regards,
Pradeep Singh

?
(T): +919582806730 | (E): pradeep.s@hansol.com | (W): www.hansolcsn.com?

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Worst After Sale Services
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