I was having an Internet connection from Tikona Broadband with customer id 1106683980 at my home for personal use & used it for around 4.5 years. I always chose advance 6-months rental plan giving them advance money for 6 months as pre-paid. Last recharge was done on 06.12.2014 for a period up to 6 June 2015.
After being fed up of daily network problems & not getting any reliable services I stopped using their services on 28.05.2015 & get installed other ISP services w.e.f. 28.05.2015. I called them for disconnection of my services on 29.05.2015 & got Service Request Number 1-3509574813 against the same.
But till today as on 03.09.2015 they are not ready to disconnect my connection.Every other day I get mails from them showing outstanding amount for which they have no details regarding period of bill, breakup or any bill. Very interesting in this matter is that, (a) I had pre-paid connection, so how come bill?, (b) I not even used their services for the period I paid & removed modem, (c) in every mail they show different outstanding amount like 600, 3000, 800, 1500 or sometimes 200. It seems like a stupid joke.
After regular calling them, some executive came to me on 18.07.2015 & removed all installations, gave me receipt.
But now out of nowhere I got calls from different numbers stating calling from Tis Hazari Court for outstanding amount of Rs. 800/-. It seems fake as they threatened me for my life if I don’t deposit amount in their account for which they have no detail, period or break-up. I could manage to record one of such calls from mobile number 8800143289 which I am appending herewith.
Me & my family are terrified, highly frightened for our health, good-well & life. We small family not even able to get out of house in fear.
All records attached, there is no outstanding but our waiver of Rs. 112 + Rs. 3000 security amount with them.
Requesting your authority to direct them send me final bill, refund my credit money, stop this connection & stop threatening first of all. If any kind of outstanding as they say is there, a bill be sent to me with period & breakup of charges so that I can pay the same.
PLEASE PLEASE SAVE ME FROM THEIR ROGUE BEHAVIOR & CRIMINAL PERSONNEL. THEY SEEM TO BE RUNNING AN ORGANIZED CRIMINAL RACKET TO TERRIFY COMMON PEOPLE OF THIS COUNTRY.
User id: 1106683980
# 9711966398, 9350130442