wrong information and behaviour disposition + financial impact also

Complaint Date:

Company Name:

My Name is Karan Raj Khanna From Lucknow.
My Mobile Number is 9169483111.
I sent this mail to Aircel company also..plz help me

1st time maine 198 per call kiya to mujhe galat information di gayi agent ne probing and all kuch nhi ki and poori information bhi nhi di…
maine usse kaha ki mujhe tariff karwana hai jisse 1p/2sec ki call rate ho jati hai Rs18 ka tariff hai use activate kardo then usne kaha hum nhi kar sakte and he give me USSD command…*121*18#
maine use use kiya to mera bal deduct ho gaya and STD pack activate ho gaya jiski mujhe koi zaroorat nahi.

2nd time maine 198 per call kiya or apna issue bataya to usne meri call data team ko transfer kardi.

3rd time maine call kiya to aapke agent ne meri call disconnect kardi or senior se baat bhi nahi karwayi.

I want my Balance to be reverse in my account because i don’t need STD tariff
I want you guys to improve your quality as well..
I have recordings also if you guys want i will send it to you and consumer forum also…

Do the needful
Thanks & Regards
Karan Raj Khanna

wrong information and behaviour disposition + financial impact also
1 vote, 5.00 avg. rating (87% score)

2 Responses to “wrong information and behaviour disposition + financial impact also”

  1. Aircel

    Hi Karan Raj Khanna,
    Thank you for reaching us at Social Care.

    We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

    Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

    We assure you a quick resolution and the best of services at all times.

    Thanks and Regards
    Customer Service Officer | Social CareTeam
    Email us at aircelsocialmedia@aircel.co.in

  2. Aircel

    Hi Karan Raj Khanna

    Rs. 18 was already been credit for tariff issue. However pls. let us know if any other issue is still remain.

    Aircel Social Care Team


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