Please help me solve this issue
I have been facing Network issue with my XOLO 3000 handset on regular monitoring & changing my sim to other phone. I finally concluded that my handset has problem only after 2 month of research on my problem.
On 4th May2015, I send my hand set .They connected to some PC & updated software & gave back the same day. But network issue was as it is.
Workorder No-310001324244 IMEI No-911351050426589 dt-4-5-2015
On 5th May 2015, I have resend it to them only to receive it on 2nd June 2015 with same problem both sim network leaves and cannot talk.
Workorder No-310001324674 IMEI No-911351050426589 dt-5-5-2015
Height was they told somebody from the XOLO Care called me & confirmed with me for chargeable repair which I denied so, they have send back.
1. I actually have not received any such call.
2. When handset is in warranty why charges
3. Now they said on 2nd June 2015 Mr.Rahul from the service station that my handset has USB connector problem battery won’t charge and USB connector is faulty which will be charged repair.(My charger was working earlier also & now also is working) It is fraud .[on 4th may they connected same usb connection & updated my mobile software .
4. On connecting XOLO charger my XOLO charged fully 100% without USB issue.
5. My issue of network never got solved (now also after few hrs I am not able to have 100% network signal on Xolo but same sim in HTC / Karbon etc are showing signal ) Its purely habdset issue & they are doing time pass to avoid warrenty & also delaying so handset comes out of warrenty in few months.
It looks XOLO is purposely harassing to avoid repair or replacement of faulty parts. Please help am stuck up & facing problem with XOLO service station.
What can be done this service centre & XOLO is cheating us all.
Am attaching scan copy for your references.
Also would like to have recorded conversation when I got call from Xolo care & they spoke to me (If ever as they say they did)
Pl help me either get my Xolo solve or get proper network working one handset replaced.